Policies Regarding Services with Matthew Engel, MSW, CHt

Policies

By scheduling any services with Matthew Engel, you are stating that you understand and agree to the following policies:

Crisis Intervention: Matthew does not provide crisis intervention services. If you are experiencing a life threatening emergency or need to speak with someone immediately, please Call 911, your local emergency room, or your local police department.

No Liability Policy: Matthew Engel maintains a No Liability Policy for all services. The consumer (client) is solely responsible for his/her decisions, interpretations drawn from services, and all consequences resulting directly or indirectly from them.

Purpose & Use of Services: Although many people find Matthew's services to be helpful, psychic/ intuitive/channeled readings, astrology, hypnotherapy, past life regression, and life and business coaching are not intended to replace formal and contracted medical, mental health, legal, financial other professional services from an appropriately licensed or credentialed provider. Nor are Matthew's services intended to treat, diagnose, or cure any medical or psychological illness or disease.

Psychotherapy Verses Alternative Services: Matthew Engel is a California Licensed Psychotherapist (CA LCS #24169). However, psychotherapy is a specific service that requires written consent for treatment that is mutually agreed upon between client and psychotherapist through a contract. Psychic/intuitive/channeled readings, counseling, coaching, hypnotherapy, and past life regression therapy are not psychotherapy. None of Matthew Engel's services constitute psychotherapy unless they are formally documented as such on his psychotherapy consent forms and paperwork. Any other services from Matthew Engel should not in any way be viewed or interpreted as psychotherapy. Utilizing Matthew's non-psychotherapy services does not imply that he will work with you in a psychotherapy arrangement in the future. Matthew is not accepting psychotherapy clients at this time.

Adults Only: You must be at least 18 years of age to utilize any of Matthew's services, follow him on Facebook, Twitter or other social networking sites and to subscribe to his newsletter. On occasion, Matthew may agree to work with people under 18 following a consultation with and signed consent by all of that child's legal guardians.

Confidentiality: The content of your sessions will be treated confidentially with a few exceptions. These include: Perceived risk of harm to self or others, failure to make proper and timely payments, efforts to correct misrepresentation of Matthew's services, and other reasons at Matthew's professional discretion.

In an effort to educate and inspire other people about Matthew's services and personal and spiritual growth, Matthew may also speak publicly or write for publication about themes that arise in your session. In such a case, your name and at least 1-2 potentially identifying details will be changed or omitted. In some cases, content from multiple clients will be combined in an effort to more effectively convey a point.

Payment for Sessions: Full payment is required in advance for Matthew's services in order to reserve your time slot. If a special arrangement has been made for you to pay at the time of service (this would happen only under unusual circumstances), payment in full is required within seven days for any missed or canceled appointments without at least 36 hours advance notice by phone and a return call or email from Matthew to verify that he received your message.

Refunds: Refunds are not available for any of Matthew's services. Please be sure that your schedule works and that you're ready for a session before submitting a payment.

Rescheduling: When you schedule an appointment with Matthew, he is reserving his professional time and building his schedule for that day around you. In the event that you need to reschedule a session, you must provide at least 36 hours advance notice with a response from Matthew indicating that he received your message. In such a case, Matthew will reschedule at a mutually convenient time. If you do not follow this protocol, your session will count as a "No show" and you will not be eligible to use that payment for a future session. If you suspect that you may need to cancel or miss your session, please inform Matthew immediately. To avoid any mishaps with wrong numbers, muffled voice mail, or lost emails, you must receive a phone call or email from Matthew verifying that he received your cancellation message in order to avoid losing your payment or being billed for a missed/canceled session.

Fee for Rescheduling: As a courtesy, Matthew will allow one rescheduling of each appointment without charge for people who follow the protocols set forth on this page. A $15 fee may be charged for each time that you reschedule the same session after that to cover the time involved in juggling his schedule.

Tardiness: If you are running late for your session, Matthew will reserve it for up to 15 minutes. However, the amount of time that you are late will be deducted from your session. In other words, if you schedule a 30 minute session and you arrive 10 minutes late, you'll have 20 minutes remaining for your session. If you are more than 15 minutes late, the session will count as a "No Show" (missed appointment without advance notice). In such a case, your session will be canceled and you will not be eligible for a refund or credit of any kind. If Matthew causes the session to start late, he will offer to make up the lost time on that day or if necessary, on a later date. If he is running less than 15 minutes late, he will not reschedule your entire session for a different day/time but will offer to make up the lost time in some capacity at no additional charge to you. If Matthew is running less than 15 minutes late and you decide to cancel your appointment, your session will count as a "No Show" and you will be responsible for paying for it. Although Matthew makes every effort to begin sessions promptly, please be patient if he is running a few minutes behind.

Payment for Classes & Workshops: Payment must be made in full no later than 24 hours prior to the start time of the first session. Enrollment is based on availability. If a class is full by the time your payment is received, it will be refunded to you or credited for a future session (based on your choice). Due to limited space and scheduling logistics, no other refunds or credits for missed classes and workshops are available. Please be certain that your schedule will allow you to attend before registering. Once you enroll in a class, I'm reserving that seat for you.

Correspondence: Matthew makes every effort to respond to inquiries as quickly as possible. He also receives a lot of inquiries. Please be patient as it may take 1-2 business days to get back to you. For free phone consultations, please be respectful of Matthew's time and limit your inquiry to 15 minutes. Matthew does not handle scheduling or inquiries via text. Please call or email (email is generally faster).

Additional Payment Info: A reasonable additional fee (determined by the banks involved) will be charged for any returned checks. Major Credit & Debit cards are accepted directly (on website) and via PayPal. Matthew does not take credit card information over the phone. This is for your protection.

Gift Certificates: Gift certificates are available for psychic readings! Gift Certificates will become void if a session is missed or canceled without following the policies outlined on this page. Repeated cancelations, even when given the required notice, may result in a voiding of a gift certificate at Matthew Engel's discretion. Please be certain that the recipient actually wants a reading prior to purchasing a gift certificate. If that person isn't really interested or doesn't understand how to make use of a reading, the session probably will not flow.

Hypnotherapy Recordings: You should never listen to your Hypnotherapy recordings while driving or engaging in any activity that requires attention and focus! If you lose your hypnotherapy recording, a replacement may be available for $12. if Matthew still has your recording on file. Matthew is not responsible for replacing recordings that you lose or for technological glitches that prevent them from working.

Right to Refuse Services: Based on his professional discretion, Matthew Engel maintains the right to refuse services to any person. In some cases Matthew may refer you to another professional if at any point he determines that he is not able to meet your specific needs.

These policies are subject to change without notice.

Your questions are always welcomed and encouraged.

All Contents on this website are protected: Copyright 2005-2016 Matthew Engel: All Rights Reserved.

If you've read and understand all of these policies and are ready to begin your transformative journey, please Click Here to post a payment for your session. Or Email Me with your questions.
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